The development and deployment of an All-In-One Field Service Automation Software (IE-Force) for Ikeja Electric the largest electricity distribution company in Nigeria. The application enables Ikeja Electric to manage its entire field operations and staff, engineers and technicians, all the while tracking everything in real-time.
IE-FORCE is the industry’s first unified Field Service Automation Platform in Nigeria.
As a cloud-based, software-as-a-service (SaaS) solution, IE-FORCE is flexible, scalable and purpose-built to optimize the efficiency of Ikeja Electric mobile field service workforce. It enables Ikeja Electric to digitally transform, automate and streamline their field service operations, from the frontline to third-party, back-office systems.
The powerful Platform delivers predictive analytics for proactive planning as well as interoperability across existing business systems, including legacy solutions, without the need for any software development or ongoing application maintenance.
With a web-based application for operations managers, supervisors and dispatchers, as well as a mobile application for the field workforce, IE-FORCE automates field operations processes to Ikeja Electric do more with less or square its productivity, all without adding a physical headcount.
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